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Big Retailer
Makro's Operational Leap: Increased Picking Productivity & Service Quality with a Competitive Cost Scheme
Faster Picking, Lower Costs, and New Delivery Models with Lyzer
About the Company
Makro is an international wholesale leader, offering a wide range of food and non-food products to businesses like restaurants, retailers, and caterers. Known for competitive pricing and innovation, makro is dedicated to enhancing customer service and adapting to market needs, making them a trusted name in the wholesale industry.
Challenge
In a fast-evolving retail landscape, makro recognized the need to further streamline their operations, increase agility, and capture new growth opportunities, especially in their online sales. They wanted to enhance customer satisfaction by offering more flexible delivery options, improving their picking processes, and reducing overall logistics costs.
Solution
Makro partnered with Lyzer to implement innovative SaaS solutions that would not only complement their existing operations but also provide the agility and scalability they needed to still be competitive. Lyzer’s comprehensive platform allowed makro to introduce new delivery services, optimize their picking process, and gain real-time visibility into their operations.
Key Impact
Since collaborating with Lyzer, makro has successfully strengthened themselves as a growing company, actively innovating and adapting to their ever-changing customer needs.
- Increase in Picking Productivity: makro saw their picking efficiency increase through Lyzer’s app and picking network, optimizing their online sales operations.
- Increase in Delivery Availability: makro expanded their delivery services offer, and was able to introduce new delivery models to enhance flexibility for customers.
- Consolidation of Lyzer as a strategic partner for makro’s Online Sales Operations: Lyzer’s efficient picking and delivery solutions now power a significant portion of makro’s delivery services, driving higher customer satisfaction.
Features that make a difference
Diverse Delivery Choices
From click-and-collect to doorstep delivery, tailor your fulfillment options to meet every customer preference and operational need with ease.
Exceptional Customer Experience
Keep your customers delighted with automated updates on order status, product substitutions, delivery progress, and estimated arrival times, ensuring they’re always in the loop.
Streamlined Order Hub
Seamlessly consolidate orders from every sales channel into a single, intuitive dashboard.
What our clients are saying:
“Lyzer has been a fantastic partner in helping us improve our delivery operations. As an organic store, it is important that our products reach customers fresh and on time, and their network of delivery providers has made it easier for us to do just that. The system is straightforward, and knowing we have reliable software and logistic solutions in place takes a lot of pressure off our team. It’s been a great addition to how we operate, and we’re very happy with the support they provide.”
Pedro Barroso
CEO, Miosotis
What our clients are saying:
"Partnering with Lyzer has truly elevated our operations. At makro, we are always looking for ways to innovate and improve efficiency, so finding a partner who could help streamline processes without compromising on quality was key. Their picking and transport integrated solution have proven valuable to meet our ambition and, most importantly, our customers’ expectations. It’s been a great collaboration, and we’re excited to keep building on this success."
Inês Resende
Business Development Manager, Makro
Discover the right solution for your challenges
Contact Lyzer to learn more about our innovative logistics solutions.