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Fleet Operations and Management Specialist (M/F/D)

We are looking for a Fleet Operations and Management Specialist to join our team!

Your Mission 

Do you have experience in route management, effective communication, and customer service? If you're looking for a challenge that combines these skills, this opportunity is for you!
Operations
Routes
Logistics
LiveOPS
Lisbon & South Portugal (Hybrid)
Full-time
At Lyzer, we empower retailers and e-commerce businesses with innovative technological solutions, driving operational excellence and growth in a dynamic market. Our mission is to revolutionize the industry landscape, delivering unprecedented efficiency and exceptional customer experiences.

Your Day-to-Day

  • Assist customers through multiple channels (live chat, email, or phone);
  • Manage and optimize routes, promoting higher customer satisfaction;
  • Manage operational capacity by adjusting available slots based on provider and vehicle availability;
  • Support the creation of documentation to support operations (flowcharts, procedures, etc.);
  • Ensure all orders are delivered with quality and within the timeframes agreed with the customer;
  • Collaborate and coordinate with various stakeholders (Regional Coordinators, Store Managers, other internal teams, and external suppliers) to ensure the operation flows smoothly and efficiently;
  • Contribute to the development of the service distribution automation platform.

Requirements

  • Excellent communication skills;
  • Knowledge of other languages (spoken and written) – English and Spanish;
  • Previous experience in direct customer service/contact and operations management;
  • Previous experience in route/fleet management and organization;
  • Proficiency with data analysis and reporting tools (MS Office);
  • Analytical skills and attention to detail;
  • Ability to identify operational difficulties and propose improvement solutions;
  • Availability to work flexible hours (rotating days off);
  • Strong time management, organizational, and task prioritization skills;
  • Ability to make quick and effective decisions in dynamic environments and quickly adjust resources according to changing operational needs;
  • A team player, focused on problem-solving and process optimization;
  • Supply chain is part of your vocabulary. 

Perks/Benefits

💳 Competitive salary

📈 Growing company, allowing you to grow and develop with us

🍽️ Meal allowance paid via card (x12 months)

🕰️ Hybrid work model

💻 Laptop to facilitate your work

🚀 Start-up environment offering a dynamic and collaborative culture where innovation and entrepreneurship are encouraged 

Apply now!

We are waiting for you!

Don't miss a chance to become a Lyzer!

Apply now